Practice Policies & Patient Information
Bolton Care Record
What is the Bolton Care Record?
Things are changing in Bolton. As part of planned improvements, local health and social care organisations will be working more closely together to make patient care even better.
To do this, we need to make some changes so that everyone directly involved in your care can see your medical records. This means that your GP, a specialist at the hospital, a district nurse or your social care professional, will have access to the information they need.
The Bolton Care Record is a new confidential computer record that will provide health and social care professionals, directly involved in your care, access to the most up-to-date information about you. It does this by securely sharing appropriate information from your medical and care records between health and social care services in Bolton.
What kind of information will be shared?
The Bolton Care Record will hold certain information about each patient, which will ensure that when you are being treated, or cared for, by the NHS or Social Care services, the professionals looking after you will have the most up-to-date information:
- Address and telephone number – so we have one set of contact details.
- Diagnosis list – to make sure your health or social care professional has an accurate and complete record of your care.
- Medications – so everyone treating you can see what medicines you’ve currently been prescribed.
- Allergies – to make sure you aren’t prescribed or given any medicines you could have an adverse reaction to.
- Test Results – to speed up your treatment and care.
- Referrals, clinic letters and discharge information – to make sure the people caring for you have all the information they need about other treatment you’re having elsewhere.
The benefits for you……
- Joined up care is safer care.
- More time spent on you and your care, instead of going over the same information.
- Less paperwork.
- Fewer unnecessary clinical tests.
- Better self management for patients.
- More accurate prescriptions.
For further information go to:-
http://www.boltoncarerecord.org to get involved with the conversation and have your opinion heard.
If you have any queries, please telephone: 0800 588 4400 (Freephone) or e-mail [email protected]
Complaints Process
If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.
HOW TO COMPLAIN
We hope that we can resolve most problems easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE – ideally within a matter of a few days. This will enable us to establish what happened more easily. If doing that is not possible your complaint should be submitted within 12 months of you realising you have something to complain about.
You should address your complaint in writing to the Practice Manager (Please use the email address below). The Practice Manager will make sure that we deal with your concerns promptly and in the correct way. You should be as specific and concise as possible.
Write to us at:
Send us an email:[email protected]
Ask the receptionist for a complaint form and leaflet
COMPLAINING ON BEHALF OF SOMEONE ELSE
We keep strictly to the rules of medical confidentiality (a separate leaflet giving more detail on confidentiality is available on request). If you are not the patient, but are complaining on their behalf, you must have their permission to do so. An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. A Third Party Consent Form is provided below.
TAKING IT FURTHER
In the first instance please contact:-
Governance and Safety,
Bolton – NHS GM,
Lever Chambers
27 Ashburner Street
Bolton, BL1 1SQ
Email:
[email protected]
Call:
01204 462 022
01204 462 023
Or you can contact NHS England:
NHS England
PO Box 16738
Redditch
B97 9PT
0300 311 2233
Data Protection, Privacy Notice & GPDPR
General Practice Data for Planning & Research (GPDPR)
From 1st July 2021, NHS Digital will collect data to support a wide variety of research and analysis to help run health and care services. In additions, the service will also help to support the planning and commissioning of health and care services, the development of health and care policy, public health monitoring and interventions and enable many different areas of research.
For More Information See links below
General Practice Data for Planning and Research: GP Practice Privacy Notice – NHS Digital
Your Data Matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.
How your data is used
Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital. It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.
Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.
You have a choice
You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.
Will choosing this opt-out affect your care and treatment?
No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.
What do you need to do?
If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters
Equality & Diversity
Policy Statement
The practice is committed to both eliminating discrimination and encouraging diversity amongst our workforce and in relation to our patients and service users.
The practice and its staff will not discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion, age, sexual orientation, gender identity and trans status.
If you feel that this policy has been breached in any way, please let us know.
GP Net Earnings
NHS England require that the net earnings of GPs engaged in the practice is publicised and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time GPs spend working in the practice and it should not be used to form any judgement about GP earnings nor to make any comparison with any other practice.
All GP practices are required to declare the mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Little Lever Surgery in the last financial year was £91,270 before tax and national insurance. This is for 2 full time GPs who worked in the practice for more than six months.
Named GP
NAMED GP FOR ALL PATIENTS
From 01 April 2015, ALL patients are allocated a “named” GP. Your “named” GP is the same as your registered GP. You can find the name of your registered GP on your NHS Medical Card sent to you by NHS England. If you have lost your NHS Medical Card or the registered GP on your NHS Medical Card is one of the doctors who have now retired, you can contact the surgery to ask who your registered/”named” GP is and one of our receptionists will be able to inform you of this.
The NHS England contract remains ‘practice based’ so overall responsibility for patient care remains an overall practice responsibility. There is no condition for patients to see their “named” GP only. Any of the doctors and nurses at the surgery are still responsible for delivering your care.
Summary Care Record
There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.
Why do I need a Summary Care Record?
Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.
This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.
Who can see it?
Only healthcare staff involved in your care can see your Summary Care Record.
How do I know if I have one?
Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP
Do I have to have one?
No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.
More Information
For further information visit the NHS Care records website
Summary Care Record with Additional Information
Certain patient groups may benefit from including additional information in their SCR such as:
-
- patients planning for end of life (SCRs to share information about their preferences, Lasting Power of Attorney and advance decisions)
- frail patients and patients with complex medical needs
- patients with long term conditions
- those with Dementia, Learning Disabilities and Mental Health conditions
- patients with physical, sensory or other disabilities, who can benefit from recording any specific needs, for example communication needs, so that health and care staff can make reasonable adjustments
- non-English speakers
- Patients with carers’ whose details they want to share or who have appointed someone to have Health and Welfare Lasting Power of Attorney
- patients with specific care preferences
For more information please click on link below: